Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
The PS Implementation Engineer (L2) has the ability to make configurations, action installations and attend to break/fix events at a higher complexity level to that of the Senior Technician. Their primary function is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA).The individual functions in an environment of lower complexity to that of PS Implementation Engineers (L3).
What you'll be doing
Ensure client satisfaction
PS Implementation Engineers (L2) own larger portions of an installation, break/fix incidents at a low to medium level of complexity. They take responsibility for problem resolution and troubleshooting. The PS Implementation Engineer (L2) has a basic understanding and appreciation of business principles. They respond to escalated client requests and support client applications to a first line resolution. PS Implementation Engineers (L2) escalate complex problems to the relevant third parties.
Compile and maintain project administration
The individual demonstrates fundamental project management and administration ability, like report and proposal writing, and project documentation comprehension and completion. PS Implementation Engineers (L2) assist with the documentation of standard operating procedures relating to installations and fixes.
The PS Implementation Engineer (L2) functions jointly through Technicians or directly with customers. They use their customer engagement skills to conduct elementary presentations at low to medium levels within the customer's organization.
Provide telephonic, remote and on-site support to clients
The individual may be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
Act on specialist knowledge
The PS Implementation Engineer (L2) is expected to take ownership of relevant technologies according to domain or specialization.
As corporate citizens they practice two-way communication and listens to understand other’s point of view. These individuals are client focused and display a proactive approach to solving problems. They work well under pressure and demonstrate the ability to work within a support team, contributing to their success.
What would make you a good fit for this role?
Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.