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Back to Open Opportunities

Support Client Manager (m/w)

Client Management
Bad Homburg, Germany

Looking for the next step in your career? Enjoy a challenge?  Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees.  You will work with some of the leading world brands across the Fortune 100 and  Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

The primary responsibility of this role is to influence clients to buy organisational services by analysing and understanding client situations and business requirements through awareness, empathy and good questioning and the ability to articulate associated value creation on client terms.

What you'll be doing

Take ownership of clients

They take ownership of a range of clients within the domestic or mid-market segments, by passionately advocating the client requirement, whilst keeping sight of the need to increase revenue and improve margins for Dimension Data.  Ideally, Support Client Managers are vertically structured and their portfolio of accounts are in one or adjacent verticals. 

Develop account strategy

These employees use their engagement skills to establish their account strategy with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction) in the specific account.  They build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for Dimension Data.

Ensure client satisfaction

They drive passionately for client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the commercial agreement for each client. They aim to realise revenue and margin targets and exploit opportunities, whilst displaying notable client service orientation.

Generate demand from clients

They are able to generate demand by assisting clients to identify current needs (turning clients’ implied needs into explicit needs), and then effectively articulate how Dimension Data can add value through our services and solutions. They leverage their relationship skills and knowledge of the client environment to assist and influence the client at every stage of the buying criteria, and to position Dimension Data favourably compared to competitors. They effectively conduct meetings and phone calls in a way that solicits multiple perspectives and drives consensus towards a path of action. They have the ability to influence and work closely with vendors, partners and internal employees to achieve the required results.

Develop and grow profitability

The Support Client Manager approaches the management of his/her account in a systematic way by identifying the strategy they will use to develop and grow the account profitably.

Vulnerability analysis

They do a vulnerability analysis of Dimension Data’s position in comparison to that of competitors and vendors, to ensure the client’s requirement is at the heart of our proposed solution. They understand the competitive environment and can effectively pursue and select specific deals that will have a profitable result for Dimension Data, by displaying knowledge of how the client’s opportunity aligns with Dimension Data’s strengths, the urgency drivers for the client and the client’s current relationship with Dimension Data.

Effective use of sales tools and methodologies

They use Dimension Data’s sales tools (e.g. Salesforce.com) and methodology to effectively manage their accounts, opportunities, pipelines and forecast.  

Ensure governance

Support Client Managers implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. They assist in the identification of risks from a client point of view and recommend alternatives to avoid or mitigate negative impact.

Adhere to finance procedures

They adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs. These individuals are responsible for identifying who in Dimension Data holds budget authority and actively pursue opportunities to obtain access to the budget.

Behavioural Skills

As corporate citizens, Support Client Managers can work effectively in teams and manage their assigned work processes. They contribute ideas to the improvement of internal processes and continuously improve their own competence levels by displaying a learning orientation.

What would make you a good fit for this role?

Join our growing global team and accelerate your career with Dimension Data. Apply today.

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity.  All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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