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Back to Open Opportunities

Onsite Support Engineer (m/w) Level 2 – Voice im Raum Heidelberg/Mannheim

Service Delivery Technical Support
Wiesloch, Gutenbergring, Germany

Looking for the next step in your career? Enjoy a challenge?  Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees.  You will work with some of the leading world brands across the Fortune 100 and  Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

Zum Ausbau unserer Services suchen wir zum nächstmöglichen Zeitpunkt einen

Onsite Support Engineer (m/w) Level 2 – Voice im Raum Heidelberg/Mannheim

Bei dieser spannenden Tätigkeit werden Sie überwiegend bei einem unserer Großkunden vor Ort tätig sein und das Serviceteam kompetent mit Ihrer Expertise unterstützen.

Im Mittelpunkt Ihrer Tätigkeit steht hierbei die Mitarbeit in der Administration einer umfangreichen Cisco Voice / Unified Communication & Collaboration Lösung mit Cisco IP-Telefonie, Videokonferenz-Systemen, WebEx Collaboration, Cisco Jabber und Contact Center.

What you'll be doing

  • Planung, Koordination, Durchführung und Test von anspruchsvollen Änderungen der Voice / Video - Infrastruktur
  • Unterstützung bei komplexen Entstörmaßnahmen vor Ort
  • Ggf. Überwachung, Steuerung und Zusammenarbeit mit externen Service Providern
  • Mitarbeit bei der Planung und dem Design des Kunden-Netzwerkes
  • Technische Koordination sowie Erstellung technischer Dokumentationen und Reports

What would make you a good fit for this role?

  • Ein erfolgreich abgeschlossenes technisches Studium (z.B. Informatik, Ingenieurswesen, Elektrotechnik) oder eine vergleichbare technische Ausbildung
  • Mindestens 4 Jahre relevante Berufserfahrung im Betrieb von Cisco Videokonferenz-Systemen, WebEx Collaboration, Cisco Jabber und Contact Center-Infrastrukturen
  • Eine CCNP (Voice) Zertifizierung oder diesem Level entsprechende Kenntnisse im Voice-Umfeld
  • Strukturiertes Vorgehen verbunden mit einer sehr sorgfältigen, genauen und ergebnisorientierten Arbeitsweise, insbesondere bei der Problemanalyse
  • Ausgeprägte Kunden- und Serviceorientierung verbunden mit guten Umgangsformen und guter Kommunikations- und Teamfähigkeit
  • ITIL Grundkenntnisse
  • Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift

Join our growing global team and accelerate your career with Dimension Data. Apply today.

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity.  All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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