Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
The primary responsibility of the PS Implementation Engineer (L3) is to provide technical support to Dimension Data clients. This includes remotely supporting clients within Service Level Agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. The PS Implementation Engineer (L3) is involved in more complex environments for installation, configuration and fault management.
What you'll be doing
Ensure client satisfaction
PS Implementation Engineers (L3) work closely with clients, displaying good client engagement skills and engaging at a high level of professionalism. They are required to interact with clients on site to meet complex requirements of a solution. Problems and issues that cannot be resolved are escalated to the relevant third parties.
Compile and Maintain project administration
The individual demonstrates project management and administration ability. They write reports and proposals and project documentation. PS Implementation Engineers (L3) assist with the documentation of standard operating procedures relating to installations and fixes.
Act as a mentor
The PS Implementation Engineer (L3) displays leadership and team management ability and delegates lower complexity tasks to engineers and technicians. They assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets. They lead by example and monitor the quality of engineer's and technician's work when required. Mentorship of engineers and technicians is expected on this role.
PS Implementation Engineers (L3) have good project skills which are demonstrated in the execution of installations and other assignments. Project certification and the understanding and adoption of Dimension Data's Primer methodology, is encouraged.
Provide telephonic, remote and on-site support to clients
The individual demonstrates good administration ability in the form of proposal and report writing, and general project documentation development. The individual may be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
Act on specialist knowledge
The PS Implementation Engineer (L3) is expected to take ownership of relevant technologies according to domain or specialization.
As corporate citizens they are good team players and exhibit the required level of management skills required from junior level managers. He or she practices two-way communication and listens to understands other’s point of view.
The individual displays a good understanding of business principles. At this level, individuals are included in higher complexity design work, with input to the design expected.
These individuals are client focused and display a proactive approach to solving problems. They work well under pressure and demonstrate the ability to work within a support team, contributing to their success.
What would make you a good fit for this role?
Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.