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Back to Open Opportunities

Technical Architect (CX)

CX & Collab Technical Architect
Kuala Lumpur, Malaysia

Looking for the next step in your career? Enjoy a challenge?  Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.  You will work with some of the leading world brands across the Fortune 100 and  Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

The Customer Experience (CX) Technical Architect is the primary technical solution crafter for clients in the Dimension Data business. The CX Technical Architect has broad product knowledge integrated with strong technology understanding. The individual may focus on a particular area of technology or domain and associated products.

This employee’s primary responsibility will be the overall technical design and build of the custom elements of the solution. This will include the ability to design the physical domain from the communications layer, to CX protocols, interconnects, hardware for all services (apps, web, database storage and HA/DR) an all cloud services for hybrid solutions.

What you'll be doing

Duties & Responsibilities

  • Drive technical sales: provide technical advice and propose recommendations on new design and technologies to existing/potential clients, taking into consideration the infrastructure and business needs.
  • Provide analysis, design, recommendations and support to the pre-sales team throughout the pre-sales/bidding/proposal preparation stage.
  • Interface with clients on the development and implementation of new solutions/infrastructures according to SLA.
  • Evaluate/implement design principles and methodology to ensure cost effectiveness and optimal use of technologies and resources can be achieved.

Qualifications, Experiences and Attributes

  • Degree in Computer Science or Engineering
  • 3 - 5 years hands-on experience in one of the four job functions - Network, Security, Data Centre or Customer Experience; of which 1 - 3 years in pre-sales or professional services environment

Language proficiency

  • Thai/Mandarin/Tamil/Japanese or Korean speaking will be an added advantage

Certification preference (not compulsory)

  • CCNP Voice, or
  • Avaya Implementation Professional Specialist (AIPS)

What would make you a good fit for this role?

Experience and Skill Requirements:

A Bachelors Degree in Computer Science or Computer Engineering A minimum of 3-5 years relevant working experience in professional services, engineering or pre-sales environment Possess pre sales development skills of new technologies which are identified as a long term strategy Possess excellent technical sales and communications skills. Have passion in new technologies and self-motivated learning Any of the below Professional Certification:

  • CCNP Voice
  • Avaya Implementation Professional Specialist (AIPS)

Join our growing global team and accelerate your career with Dimension Data. Apply today.

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity.  All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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