Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
The IT Change Control Specialist is a mid-level job in the IT Change Management job family and ensures continuous availability of IT services by effectively managing and governing requests for medium to complex changes.
They take responsibility for ensuring that all changes introduced in the live production environment happen in a controlled and co-ordinated manner, ensuring minimal disruption of services. They ensure that standardised methods and procedures are used for efficient handling of all changes.
The IT Change Control Specialist is responsible for ensuring that Change Control processes, policies and methods are defined, applied and executed. They apply principles and disciplines as prescribed by ITIL to the process. This person takes responsibility for the complete change management lifecycle and assists with the management of this process to successful execution.
What you'll be doing
Manage and co-ordinate change requests
The IT Change Control Specialist will receive and process requests for changes (RFC) on a regular basis and classify and prioritise the request based on importance, impact and complexity. They assess the risk and technical impact associated with the change and will ask fellow employees to contribute to the assessment of very complex change requests. IT Change Control Specialists acts as an interface between the requester in business and the technical delivery team and they will ensure that change requests are handed over to the relevant technical team members.
Apply change control process
He or she will ensure the planning, co-ordination and prioritisation of changes based on relatedness and priority. As part of the planned deployment of the change, the IT Change Control Specialist will review and create plans for the associated development and execution of the change to ensure compliance to change policies and the mitigation of risk. They will implement an effective and practical change control process in line with business requirements, ensuring communication and adherence to change control process across their team.
The IT Change Control Specialist will have the authority to approve medium to high impact, medium to high risk Requests for Changes that are not required to be approved by Change Approval Boards.
All changes are included in detailed change schedules and plans. IT Change Control Specialist s use their schedules to track, manage and report on the fulfilment of change requests, ensuring that the required records are updated once a change has been successfully implemented.
This employee obtains business approval for requests for changes that will require organisational resources such as labour, budget or time from the Change Authorisation Board (CAB). Where changes are ready to be implemented, the IT Change Control Specialist will obtain authorisation to change the production environment.
They will attend Dimension Data pre-CAB meetings and report on weekly changes introduced to the environment. They also document and centrally store existing change processes and contribute to the review and design and documentation of new processes as required.
Produce and use reports
The IT Change Control Specialist will convene review boards on a regular basis to review the success of changes implemented and to conduct a post mortem of the process. This provides information for change control process improvement suggestions. These individuals capture and report on metrics that relate to the reporting of the volume of changes, types of changes and no failures of changes.
Manage change control notifications
The IT Change Control Specialist will ensure that the required user communication and notifications are compiled and distributed to prepare for any changes.
They identify changes required to the Change Control process and collaborate with colleagues on other environments to improve and implement these changes. They ensure that all relevant stakeholders are informed of and trained on the correct change control processes.
The IT Change Control Specialist works closely with a variety on internal colleagues to create an evaluation plan that will analyse the service changes to be evaluated and list the intended effects of the service change. They evaluate predicted and actual performance by conducting a risk assessment and recommending acceptance or rejection of the change to the business. Once changes have been accepted, the IT Change Control Specialist will ensure the implementation of the service change and analyse the evaluation report received from the business for incorporation into the execution of any remedial change actions required.
Manage client relationships
They display excellent client service orientation, but are able to balance delivery with agreed and contracted expectations.
These employees are required to display a high level of attention to detail and excellent planning ability. They need to communicate effectively and be able to take ownership of problems.
Required Work Experience:
4 – 5 years’ work experience,
At least 2 -3 years specific experience within a related environment
What would make you a good fit for this role?
Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.