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Back to Open Opportunities

Service Delivery Manager (m/w)

Service Delivery Management
Bad Homburg, Germany

Looking for the next step in your career? Enjoy a challenge?  Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees.  You will work with some of the leading world brands across the Fortune 100 and  Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

In dieser Position übernehmen Sie die Service-Verantwortung bei zugeordneten, teilweise global agierenden Kunden.

What you'll be doing

  • Single Point of Contact-/Management-Schnittstelle zwischen dem Kunden und unseren Service Delivery-Einheiten, dazu zählt auch die Messung der Kundenzufriedenheit (Score Card), die Einleitungen qualitätsverbesserender Maßnahmen sowie ggf. das Management von Eskalationen
  • Kontrolle und Management der vertraglich festgelegten Service Level sowie der operativ eingesetzten Teams und Partner
  • Vertrags-/Asset-Management (Anpassung, Verhandlung hinsichtlich Verlängerungen, End of Services, etc.)
  • Incident-, Problem- und Change-Management
  • Erstellung und Präsentation kundenspezifischer Reports sowie Mitarbeit beim Design und der Transition neuer Services
  • Aufbau einer belastbaren Kundenbeziehung durch kontinuierlichen Kundenkontakt
  • Gegebenenfalls Übernahme von Personalverantwortung
  • Profit & Loss Verantwortung für ihre Kunden

What would make you a good fit for this role?

  • Einen wirtschaftswissenschaftlichen oder technischen Hochschulabschluss oder eine vergleichbare Ausbildung
  • Mindestens 5 Jahre Berufserfahrung aus dem Bereich Service Delivery / Service Operations im globalen IT-/TK-Outsourcing/Outtasking-Umfeld sowie die Fähigkeit, tragfähige Lösungen zu erarbeiten und dem Kunden zu vermitteln
  • Umfangreiches praktisches Wissen zu Service-Prozessen mit Schwerpunkt ITIL
  • Zertifizierung mind. ITIL V2 Foundation
  • Erfahrungen im Verkauf von IT-Services, idealerweise Kenntnisse aus dem Produktbereich führender Netzwerk-Anbieter (z.B. Cisco, Juniper, Extreme etc.)
  • Führungserfahrung verbunden mit sehr guten betriebswirtschaftlichen Kenntnissen und einer unternehmerischen Denkweise
  • Verhandlungsgeschick, eine hohe Termintreue sowie ein repräsentatives Auftreten mit ausgezeichneten Umgangsformen
  • Fließende Deutsch- und sehr gute Englischkenntnisse in Wort und Schrift

Join our growing global team and accelerate your career with Dimension Data. Apply today.

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity.  All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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