Our site uses cookies to make it work and to help us give you the best possible user experience. By using our site, you agree to our use of cookies. To find out more about cookies and how you can disable them, please read our cookies statement. 

Cookie Settings

You can manage your cookie settings by turning cookies on and off.

Click on the different cookie  headings to find out more about the types of cookies we use on this site and to change your settings. Please be aware that if you choose to turn off  cookies, certain areas of our site may not work and your browsing experience may be impacted.

For further information on how we use cookies, please see our cookies statement. 

Strictly Necessary Cookies


These cookies are essential for the technical operation of and proper functioning of our site  and enable you to register and login, to easily move around our site, and to access secure areas. Without these cookies our site won't function properly.  

These cookies are required

Performance Cookies

Performance cookies allow us to collect aggregated and anonymous data on how our site is used, such as the number of visitors to our site, how you navigate around and the time spent on our site and also to identify any errors in functionality. These cookies also help us to improve the way our site works by ensuring that you can find what you’re looking for easily, to better understand what you are interested in and to measure the effectiveness of the content of our site. 

Marketing Cookies

These cookies allow us to advertise our products to you and allow us to pass this information on to our trusted third parties so that they can advertise our products to you on our behalf. All information these cookies collect is aggregated and therefore anonymous. No personal information is shared to third parties. Any personal information collected while using our website could be used for direct marketing from Dimension Data only.

Breaking down the walls between applications


Netapp logo

By Jason Serda, Chief Technology Officer, Managed Services Platform and Paul J. Mantey, Principal Architect, Global Systems Integrator

Service integration and automating the flow of data between applications is essential in building a digital organisation

The complexity of the modern IT environment is something that all organisations are struggling with. Not only are many of them in the middle of a difficult digital transformation journey but, at the same time, they are reinventing the way they provide services to their employees and customers.

Nowhere is this more apparent than at the intersection of data and applications.

The application landscape has changed dramatically over the past few years with the decisions around what applications to use being increasingly driven by the demands of end users, both internal and external.

Applications are increasingly being viewed not as an end in themselves but as conduits for the collection, analysis, and dissemination of data. With data at the heart of the digital business, integrating the services provided by the various applications has become critical.

This has placed incredible pressure on IT teams to ensure that services are seamlessly integrated, and that the relevant data is shared seamlessly between applications. It’s no longer good enough for information to exist in silos scattered across the organisation. Information needs to be available wherever and whenever it is needed. It’s the oxygen that the digital organisation breathes and there are dire consequences for any part without access to it.

post it notes

The challenge is that with a vast array of applications in use and data seemingly coming from all sides it’s hard for an organisation to knit all it all together. This requires  the automation of many of the processes that were delivered in a semi-manual way in the past and it’s at this point that organisations are looking to their technology partners to guide the way.

By leveraging the knowledge of a trusted system integrator it’s possible to abstract away the complexity inherent in integrating multiple services. By providing seamless access to an organisation’s data it becomes possible for them to create a more personalised customer experience.

Effective systems integration is critical to creating an agile organisation. For companies hoping to compete against traditional competitors as well as born digital organisations, speed is essential.

We are seeing this desire for speed manifest itself in the rise of DevOps where iterations to applications are being pushed out constantly, with machine learning systems also being leveraged to speed up the process of tweaking the output of applications to deliver greater insights.

This rapid iteration of functionality in development space would have been impossible just a few years ago as interdependencies between applications had to be tightly managed to ensure that changes in one place didn’t have a negative knock-on effect in others.

The development of the API ecosystem, the emergence of tools to manage integration, and the creation of automation platforms are all part of ensuring that incremental changes can be rolled out with confidence.

The is, in fact, greater danger to organisations that don’t adopt a strategy of constant innovation. Not only are their competitors pushing ahead, but there is the real risk of their business users simply side-stepping them and finding services that deliver the functionality they desire. Not only does this cut the IT team out of the decision-making process, but more importantly it means that siloes of information are created throughout the organisation, restricting the benefits that integration brings.

working on laptop

For CIOs looking to extract the greatest benefit from the integration of services they need to consider:

  • Is your strategy built around seamless integration of all services?
  • Do you have the tools in place to automate service provision?
  • Have you established the right partnerships to assist your team deliver business value?
  • Do you have insight into how the various parts of your services ecosystem interact with each other?


Previous Article: Making AI work for you Next Article: Do the flow-bot: applying machine learning to internet-scale security analytics

You may be interested in

Crossroad Highways

Hybrid commercial models for hybrid IT

There’s a lot of hype around consumption-based pricing in hybrid IT, but the reality in the enterprise market is mixed – and rightly so. I believe hybrid IT calls for hybrid commercial models.

Read blog
People working around a table

Why new IT skills are the backbone of digital transformation

It’s time for IT to upskill. The technology needed to build a modern and reliable network is relatively easy to implement.

Read blog
People in an office

Bridging the digital transformation skills gap

Today’s programmable networks automate many of the routine network management tasks that engineers once performed manually.

Read blog
Golden Gate bridge

Managing the changing costs of hybrid IT

The muddy waters are getting muddier Most organisations don’t really understand their IT costs.

Read blog