Our site uses cookies to make it work and to help us give you the best possible user experience. By using our site, you agree to our use of cookies. To find out more about cookies and how you can disable them, please read our cookies statement. 

Cookie Settings

You can manage your cookie settings by turning cookies on and off.

Click on the different cookie  headings to find out more about the types of cookies we use on this site and to change your settings. Please be aware that if you choose to turn off  cookies, certain areas of our site may not work and your browsing experience may be impacted.

For further information on how we use cookies, please see our cookies statement. 

Strictly Necessary Cookies


These cookies are essential for the technical operation of and proper functioning of our site  and enable you to register and login, to easily move around our site, and to access secure areas. Without these cookies our site won't function properly.  

These cookies are required

Performance Cookies

Performance cookies allow us to collect aggregated and anonymous data on how our site is used, such as the number of visitors to our site, how you navigate around and the time spent on our site and also to identify any errors in functionality. These cookies also help us to improve the way our site works by ensuring that you can find what you’re looking for easily, to better understand what you are interested in and to measure the effectiveness of the content of our site. 

Marketing Cookies

These cookies allow us to advertise our products to you and allow us to pass this information on to our trusted third parties so that they can advertise our products to you on our behalf. All information these cookies collect is aggregated and therefore anonymous. No personal information is shared to third parties. Any personal information collected while using our website could be used for direct marketing from Dimension Data only.

How connected are your teams?


Creating a culture of collaboration drives growth and improves customer experience.

Collaboration has emerged, over the past few years, as one of the core technologies in allowing organisations to embrace digital transformation.

More than any other single advance, the ability for companies to connect disparate teams wherever they are in the world has opened the door to massive productivity increases.

Today it’s possible for employees to operate seamlessly as a team, with full access to all the organisations systems and resources, just as easily from an airport lounge as from their chosen workplace or office.

The initial driver for the adoption of these technologies was the demand from users, looking to bring their own devices into the workplace. Organisations are recognising that investment in the employee experience will deliver enhanced customer experience. By ensuring they optimise the workplace, they will ultimately drive not only increased revenue growth, but can also see a positive impact on metrics such the Net Promoter (NPS) Score. Freeing users to work in the way that best suits them increases their ability to innovate and create value for the organisation. Evidence indicates that companies that embrace innovation are more likely to be successful and collaboration is one of the cornerstones of an innovative culture.

The proliferation of devices and applications in the workplace presents additional security concerns that can’t (and mustn’t) be ignored. It’s difficult for IT teams to ensure that all applications being accessed by the employee deliver the appropriate level of security - especially when these applications are not integrated into the existing systems. This is even more important when issues around regulatory compliance are thrown into the mix. More and more organisations are looking to information rights management to ensure that access to information is granted based on the individual roles of the users, ensuring that only appropriate people have access to specific information.

As the business starts using more applications to enable new business processes and drive efficiencies, the challenge of integrating legacy and disparate unified collaboration systems and ensuring that the data is shared effortlessly between the systems needs to become a key focus. Failing to integrate the systems results in silos of information being formed, which ultimately impacts the organisations ability to make co-coordinated responses to market fluctuations, which will eventually negatively impact the success, and profits of the organisation.

A potential example of the danger of silos of information being created is when teams are using multiple cloud storage solutions to share information, or multiple project management tools. While they work well in isolation, when those teams need to work together on a project the efficiency of collaboration is reduced, because time is being spent working around the integration of the systems, and the sharing of content, rather than on delivering the desired outcome.

Organisations need to be increasingly aware that they don’t operate in isolation. Not only are they reliant on their employees to remain collaboratively connected in order to boost productivity and ultimately profits (and brand - but that’s another conversation) but their ability to seamlessly collaborate with suppliers and partners are as pivotal to their success. The goods and services they receive from value chain partners form part of a circular economy ensuring their long-term sustainability. It’s in your best interest to ensure you can continue to collaborate with such external parties in a frictionless manner. Call it a regenerative approach – something that has society wide benefits as well as bottom line impact. Rethink your linear model; reusing resources is cost effective (i.e. a buy back model) – an action which will benefit your production price, your sales price, subsequently your customer satisfaction – and then the additional advantage of the positive social and environmental impact.

The challenge for IT organisations remains that it’s difficult to find all the skills in-house to support this multi-vendor environment that is presented both internally and externally to the organisation. It becomes essential to find a partner who has the ability to facilitate and manage the integration of systems from multiple vendors.

It’s this level of integration and synergy along with tighter links between IT, line of business and HR that are required to unlock the true potential of the digital workplace, and ensure the delivery of higher order value to the organisation.

  • Realise that digital is an organisation-wide affair and that means that organisations need to consider every aspect of their business, starting with the people. These considerations include processes, structures, technology, and the overall integrated system.
  • Talk to IT. Understand how disparate your platforms and applications are. Collaboration between the business and IT is the most fundamental of steps
  • Focus on an inclusive culture, include everyone’s ideas. This will truly encourage innovation – and solutions to real problems as identified by your customers. And yes – include your customers feedback in these sessions.

Read more about the changing digital landscape and where your peers are in the process in the Dimension Data Digital Means Business benchmarking report

Previous Article: Does your IT team have its eye on tomorrow? Next Article: Embracing the anywhere, anytime workplace

You may be interested in

People in meeting sitting around a table with laptops

Does your IT team have its eye on tomorrow?

5 key questions to ask when looking at your collaboration environment?

Read blog
Woman with headphones and using cellphone

Embracing the anywhere, anytime workplace

Activity-based working embraces the needs of the individual while driving productivity.

Read blog
People gathering in meeting room

3 steps to connecting with your line of business

Organisations today are being confronted by the need to build a flatter, more empowered, team-based organisation.

Read blog
Man and woman in office talking

7 ways to build employee engagement

Are your employees ready for a whole new way of working ?

Read blog