Our site uses cookies to make it work and to help us give you the best possible user experience. By using our site, you agree to our use of cookies. To find out more about cookies and how you can disable them, please read our cookies statement. 

Cookie Settings

You can manage your cookie settings by turning cookies on and off.

Click on the different cookie  headings to find out more about the types of cookies we use on this site and to change your settings. Please be aware that if you choose to turn off  cookies, certain areas of our site may not work and your browsing experience may be impacted.

For further information on how we use cookies, please see our cookies statement. 

Strictly Necessary Cookies

(Req)

These cookies are essential for the technical operation of and proper functioning of our site  and enable you to register and login, to easily move around our site, and to access secure areas. Without these cookies our site won't function properly.  

These cookies are required

Performance Cookies

Performance cookies allow us to collect aggregated and anonymous data on how our site is used, such as the number of visitors to our site, how you navigate around and the time spent on our site and also to identify any errors in functionality. These cookies also help us to improve the way our site works by ensuring that you can find what you’re looking for easily, to better understand what you are interested in and to measure the effectiveness of the content of our site. 

Marketing Cookies

These cookies allow us to advertise our products to you and allow us to pass this information on to our trusted third parties so that they can advertise our products to you on our behalf. All information these cookies collect is aggregated and therefore anonymous. No personal information is shared to third parties. Any personal information collected while using our website could be used for direct marketing from Dimension Data only.

Dimension Data Blog

Speed train Latest
Blog

The need for the business to thrive sees speed eclipse cost

Digital disruption casts a long shadow over the business landscape. Every organisation believes that it’s under threat and IT leaders need solutions

Read blog
Speeding train Featured
Blog

Speeding into the future of network automation

In our increasingly digital world, the ability to adopt and leverage new technologies is essential in giving organisations a competitive advantage.

Read blog
Aerial view of buildings
Blog

IT Trends 2018: Transforming customer experiences and business outcomes with the Internet of Things

It was in 1909 that Harry Gordon Selfridge, founder of Selfridges, coined the phrase ‘the customer is always right’ and went on to embed the philosophy across his retail empire.

Read blog
A woman speaking into her smartwatch
Blog

Kiss customer authentication issues goodbye

Your voice is your password with biometric authentication. There’s an exciting trend in customer analytics and it’s gaining massive traction.

Read blog
People meeting
Blog

How established providers can master omnichannel

Our 2017 Global Customer Experience Benchmarking Report highlighted that many established businesses are struggling to adapt to the omnichannel expectations of their customers.

Read blog
Leader talking to employees
Blog

Location-based services and the changing customer experience

LBS-enabled apps use a content provider to supply the end user with geo-specific information relevant to their exact location, but what's it got to do with customer experience?

Read blog
Tent close to water
Blog

Top IT Trends to watch in 2018: Be prepared to take advantage of digital's opportunities

As the new year fast approaches, it’s time to think of how your business can continue to remain one step ahead by looking at the IT trends shaping your industry.

Read blog
People working around a table
Blog

Customer Experience: The Uncomfortable Truth

Communications Service Providers are in for a rough ride if they don’t wake up to the CX revolution.

Read blog
workplace
Blog

How to COPE with a growing employee device ecosystem

Today, virtually every device we interact with, from our PCs to our kitchen appliances, is Internet-connected and even using the word ‘smart’ to describe them seems dated.

Read blog
Women working at a table
Blog

Mind blowing customer experience is possible with IoT

Customers have always made it clear: they want personalised interactions with your organisation. They want you to anticipate their needs before they even know it.

Read blog
Leader talking to employees
Blog

Are you facing an uncomfortable truth about CX in your organisation?

Contact centres vs. CX – where are we now? Remember the days when we fondly referred to the contact centre – or back then the call centre – as the heart of the organisation.

Read blog

Recent tweets