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Dimension Data Blog

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IT Trends 2018: Programmable infrastructure everywhere

The evolution of IT infrastructures is an exciting and complex subject, as it redefines the strategies that support an organisation’s digital aspirations.

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Navigating compliance while your data scales

Hybrid storage models including managed storage are essential in ensuring compliance and scale in an age of increasing regulation.

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Mind blowing customer experience is possible with IoT

Customers have always made it clear: they want personalised interactions with your organisation. They want you to anticipate their needs before they even know it.

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Are you facing an uncomfortable truth about CX in your organisation?

Contact centres vs. CX – where are we now? Remember the days when we fondly referred to the contact centre – or back then the call centre – as the heart of the organisation.

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The key to digital dominance is an outstanding customer experience

The world has developed a digital skin – a pervasive network of data and services that accompany, enhance and fundamentally alter the way we live, work and interact.

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Five tips on building teams that deliver an exceptional client experience

Effective leadership involves striking a balance between the need to make fast, bold decisions and spending time with your people to gather their thoughts and input.

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Get ready for a digital retail revolution by knowing what your customers want

The Internet of Things and digital transformation can help retailers to satisfy customer demand for immediate service delivery, while also driving down price and improving transparency.

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Digital crisis or redemption? The uncomfortable truth about customer experience

The 2017 CX Benchmarking Report has just been released, marking 20 years of benchmarking in the contact centre and customer experience spaces.

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Private vs Public vs Hybrid - The who, what, why, when?

So for those wanting to leverage the power of cloud – what’s the right balance between public and private cloud, and what does it mean to go Hybrid?

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Protecting the rhino by tracking people

Technology holds the key to transforming business in ways that we’re only starting to recognise.

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Walking the path to optimised hybrid IT what can you learn from others on the journey

What’s clear is that hybrid IT is a reality today – it’s not a future state. How are Dimension Data and Dell EMC helping our clients to make sense of and optimise these environments?

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