Mobilising 800 field staff
Blue Care started as the Blue Nursing Service in 1953 and has grown into one of Australia’s leading not-for-profit providers of residential aged care, community care, and retirement living.
Operating more than 260 centres in 80 communities across Queensland and northern New South Wales, Blue Care assist more than 12,500 people every day. Blue Care is part of UnitingCare Queensland, a network of Uniting Church agencies dedicated to assisting individuals, families, and communities.
With over 800 field staff caring for and providing services to clients out in the community, the organisation not only wanted to reduce the travel time of these staff but also wanted to mobilise them and provide them with the tools and information they needed to do their job better.
Mobilising staff would enable the organisation to improve the quality of care at the point of care, thereby improving the client experience.
According to Mandy Morgan, Service Manager at Blue Care: ‘Our historic practice was that registered nurses (RNs) would go out and see clients during the day, and then at the end of the day they would come back to do paperwork in the office.’
‘Providing staff with the right tools would remove the need to return to the office to complete paperwork, allowing them to spend more time in the field with clients and also reduce their travel time.’
Patrick Lilwall, CIO, Blue Care said of the mobility project:
‘This is probably one of [our] most significant projects, where the business wanted IT to come out and really give them something. A lot of the focus has previously been around things like making the desktops and the printers work. What wasn’t on the radar was “what about the workforce out in the field”. So, there was recognition that we needed to provide them with the tools and information to do their job and from there we’ve started wrapping this whole project around how we actually mobilise our field staff to be able to do their job better.’