Higher availability and performance
ING DIRECT opted for active/active architecture, making Zero Touch a highly available, resilient system designed for 99.99% availability. This is a massive tick in the box for ING DIRECT, as a wholly online bank.
Real-time synchronous replication ensures that ING DIRECT data is hosted in multiple places at once. If the bank experiences a failure in one location, there is immediate and seamless switchover to another.
In addition, constant application monitoring and automated remediation ensures the bank’s services perform at peak, so its customers enjoy optimal performance at all times.
Secure, seamless updates
Gone are the scheduled outages. ING DIRECT can now update applications while its customers are still banking online. Once the replicated version is updated, the next wave of customers is automatically connected to the newer version, resulting in zero customer downtime.
Where it once took days to plan and perform data centre disaster recovery tests, ING DIRECT can now switch or failover the entire banking environment using Microsoft automation and orchestration. Immediate disaster recovery gives the bank maximum security and helps maintain 24/7 up-time.
In addition, a new ‘garbage collector’ technology, which verifies whether or not resources can be removed, helps mitigate risk.
Reducing costs and unleashing innovation
The Zero Touch transformation project enabled ING DIRECT to significantly reduce the number of IT platforms; reducing overheads in the data centre, lowering capital lifecycle costs and consolidating in-house technical skills.
Through orchestration, automation and standardisation ING DIRECT has been able to simplify complex IT processes. This has dramatically decreased the cost of deploying, operating, and managing infrastructure and workloads.
With the automated lifecycle management and self-services optimisations made available with the introduction of the Zero Touch private cloud, the ING DIRECT IT team are more free to focus on strategic planning and business innovation.
Better business agility
Now that ING DIRECT operates in a private cloud, it can scale infrastructure up and down as needed, improving flexibility and cost-efficiency. Real-time monitoring helps the bank spot trends and plan for future demand.
The bank can also quickly set up virtual machines to test new releases, allowing them to rapidly approve new versions of banking applications. This fast and responsive workflow lets them quickly react to market changes and customer demand.
Rapid change and release management means the ING DIRECT IT team can develop, test and release new workloads far more quickly than before. Ultimately, this means ING DIRECT customers now enjoy service continuity, rapid product innovation and ongoing quality enhancement.