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Maybank

Next-generation data centre helps Maybank put a human face to banking

Asia Pacific | Singapore | Financial Services | Hybrid IT

Increasing branch and banking network effectiveness

Maybank needed a more advanced, innovative data centre to better service their mission and growth plans through faster processing of real-time, data-heavy transactions.

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Challenge

Maybank aims to harness the latest technology in order to humanise financial services, providing convenient access to services, thereby improving their experience with the bank.

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Solution

A next-generation data centre, with a “lights-out” data centre facility, is implemented, while the bank’s existing data centres are migrated to Singapore.

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Result

The new data centre infrastructure enables Maybank to provide highly personalised banking services to their customers, while simplified management improves agility and resilience.

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Challenge

Banking with a human touch

Few global industries are as competitive as the financial services sector. ‘Brick and mortar’ banks are facing new competition from mobile operators, virtual banks and even Internet currencies. To remain competitive, they need to find new and innovative ways to attract and serve customers with a wide range of options. It’s no different for Malaysia’s regional financial leader, Maybank. Even though it has an international network of over 2,200 offices in 17 countries, Maybank differentiates itself from the competition with a strong community-focused approach.

The organisation’s mission is to humanise financial services by providing its 22 million customers worldwide with convenient access to financing, fair terms and pricing, sound needs-based advice, and by being at the heart of the communities in which it operates. The Maybank Group offers an extensive range of products and services, from commercial banking to asset management. The bank is committed to bringing seamless banking and a wider spectrum of value-added financial services to its customers who stem from all walks of life. By harnessing the latest technology to increase the effectiveness of its branch and banking network, its customers are able to conduct their banking transactions anytime, from anywhere in the world.

Data centre challenges

Maybank is constantly looking for new ways of delivering more efficient, innovative financial services to customers, as well as improving their experience. Since banking is real-time transaction and data heavy by nature, it needed a more advanced data centre to better serve its mission and growth plans. The data centre had to support the business with improved resilience, reduced risk of operational failure, be compliant with regulatory guidelines, as well as provide higher availability.

The challenge was that Maybank’s data centre had been fully outsourced for the preceding 10 years and the bank wanted to improve its data centre’s agility and responsiveness to meet the bank’s growing requirements.

Maybank had to decide whether to renew its existing facilities or relocate them. It opted for the latter, and the bank had decided to engage a partner for the data centre relocation and migration of mission-critical systems. This was a complex transition that required external expertise to complement its banking domain knowledge. It is very challenging to complete the migration within the required timeframe and within budget.

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Solution

A next-generation business response centre

Together with Maybank, NTT Communications and Dimension Data designed and built a next-generation data centre for Maybank to address its requirements. In planning the solution, a lot of detailed planning went into motivating and designing every component, keeping the bank’s current and future needs in mind. A central requirement was to decrease the risk of such a large change in its environment.

After reviewing the data centre options available in the market, Maybank decided to choose NTT Communication’s data centre, because it was a Tier 3, dedicated, purpose-built facility which passed the threat vulnerability risk assessment (TVRA) and also caters for high-density computing. And beyond just being a data centre provider, the bank was also looking for a reliable partner for its regional telecommunications needs.

We were responsible for:

  • transitioning the bank from an outsourced environment
  • upgrading, refreshing, and building of new technology
  • migrating the bank’s existing two data centres for production and disaster recovery to NTT Communications’ data centre
  • The new data centre was also designed to operate as a ‘lights-out’ facility that could be managed remotely, with no on-site staff. Dimension Data worked with technologies from leading vendors, including sister-company NTT Communications (co-location and cabling) EMC, Cisco, APC, Symantec, and Emerson.

During the project, Maybank particularly appreciated our focus on technical excellence, its understanding of Maybank’s requirements, and its ability to provide consulting advice and recommendations based on best practices in the financial services industry.

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Result

Agility, resilience, better use of resources

Maybank’s data centre consolidation project went beyond reducing operational and capital expenditure. By also simplifying the management of its infrastructure, the bank enjoys improved agility, greater resilience and better use of its assets. It can utilise its in-house skills and resources better by focusing more closely on its core business operations. This helps the bank achieve further cost savings.

With improved network efficiency through consolidation, the bank is also capable of providing highly personalised banking and transaction services, and bring new products to market faster, serving more than 22 million customers worldwide via traditional as well as electronic channels.

By harnessing the latest technological advances, Maybank increased its network’s effectiveness and ensured maximum system uptime. Its customers can conduct banking transactions seamlessly and securely at any time, and anywhere in the world. This will bring about cost-effectiveness and operational efficiency.

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