Savings today and a future-proofed tomorrow
While the move to a cloud environment has saved Mercy Health more than $1.2 million, as ageing infrastructure did not have to be replaced, Mirvis said there are additional intangible benefits that are harder to quantify.
With fewer staff required to manage infrastructure, the IT team can now be directed towards delivering better business value through the development of new application capabilities. Mirvis said Mercy Health can now focus on delivering the best health care available, without needing to worry about IT limitations.
Downtime has been reduced from an almost daily occurrence to only occurring during scheduled maintenance. Not only have Mercy’s healthcare staff provided positive feedback, the real proof for Mirvis is the fact that he has not had to answer a single support escalation in the three months since the migration was completed.
The full cloud migration also future-proofed Mercy Health’s IT environment. Not only do cloud services provide Mirvis’ IT team with the flexibility to swiftly react to any new business requirement, but the success of this project has broken management’s misconception that all IT had to be on-premise. With senior management now on board, only cloud or vendor-hosted options are being considered for future implementations. Mirvis said this will continue to lower costs, as well as provide more flexibility, with costs spread via an operational expenditure funding model rather than having to receive sign-off for large, upfront, capital spend.
The new funding model has also opened Mercy Health to pursue more IT projects than previously as the need to ask for capital funds for refreshes has been removed.
Mirvis said his strategy was further validated when Gartner recognised Mercy Health as the first integrated health organisation in Australia to completely migrate to the cloud.