Improving the user experience
Thiess is a global mining contractor that has been mining since the early 1940s. It currently has mines in Australia, Indonesia, Mongolia, and South Africa and has a turnover of approximately USD 4 billion.
Thiess was faced with an ageing WAN optimisation fleet and needed to find a replacement for its existing technology, which would not only reduce latency and bandwidth usage, but also provide a better overall experience for remote users.
Thiess wanted to consolidate data and provide better performance for applications delivered from its current data centre environment. Thiess also wanted to be able to provide a consistent end- user experience of those applications and be able to report on that experience, as well as achieve savings by reducing the data footprint at remote sites.
‘Our WAN optimisation fleet was ageing and we decided to go to market to find a replacement. We’d been working with Dimension Data for quite some time, so we partnered with the company and pretty much gave them our technical and business requirements and asked them to go away and review the market for us. We really wanted to drop the capital and operating costs and simplify the ICT support model,’ said Williams.