Flexibility to innovate and work independently
Seeking a partner to assist with formulating and implementing a mobility strategy and platform, UWS approached Dimension Data.
‘We were very particular,’ said Phil Costley, Business Services Manager, UWS. ‘We wanted end-user compute experience advice, rather than saying we wanted to go out for virtualisation. We had a suspicion that [virtualisation] was the answer but we didn’t want to define it by technology, so we wanted somebody who would look at our needs and actually work out which was the best solution for us.’
So, the first thing Dimension Data did was help the University to get to the next level in understanding the use cases for mobility and end user computing and develop these to a high level of detail. Dimension Data surveyed academic and IT staff and various different groups within the university to really help understand the specific use cases the team was trying to solve.
According to Geoff Lambert, Project Manager, UWS: ‘We wanted a platform that would be able to enable them [University staff and students] to work in a predictable, supportable environment for our corporate systems but still give them that flexibility to be able to innovate and be able to work independently.'
‘So, as part of our mobility strategy, we’ve used Citrix virtualisation to enable our workforce to operate anywhere, anytime on any device, as well as rolling out 25,000 iPads to first-year commencing students so that they can engage with the blended learning curriculum that we’ve put before them,’ said Holling.
The University benefitted from what was described by CIO Kerry Holling as a ‘genuine partnership’ between the university IT group and Dimension Data.
‘The things that I gained most value from our relationship with Dimension Data, was their readiness to become part of the team and to own problems as they arose until they were successfully resolved. It made a huge difference to the dynamics of the project,’ said Lambert.