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East and North Hertfordshire CCG

Scalable, cost-effective solutions help new hospital ensure quality of care

Europe | United Kingdom | Healthcare | Digital

Secure patient data and minimal downtime

A combination of solutions resulted in better security around patient data across the hospital’s network while downtime was kept minimal thanks to new infrastructure.

Download this case study (pdf, 347.66KB)
Robust Infrastructure

Challenge

New IT infrastructure is needed to match state-of-the-art hospital facilities, within tight deadlines, and integrate seamlessly with a neighbouring hospital.

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Cloud Contact Centre

Solution

A scalable, cost-effective infrastructure solution is implemented, while a Cisco-powered network ensures access to patient data from anywhere in the hospital.

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Faster Innovation

Result

The entire IT infrastructure is rolled out in 8 weeks, enabling better collaboration between staff who have easier access to medical files, in turn improving the patient experience.

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Challenge

East and North CCG needed The New QEII Hospital to become fully operational within a tight timeframe and so had to engage with a reliable and proficient partner that could deliver all the IT infrastructure, Local Area Network and telephony components on time and on budget.

During the project, particular consideration also had to be given to the fact that The New QEII Hospital had to be integrated with an existing, fully-operational hospital located next to it. The integration could not have any impact on clinical services.

The way forward

The CCG selected us to deploy a combination of scalable, cost-effective and future-proof solutions to enable a level of patient care that matched the impressive nature of the new state of the art hospital.

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Solution

We delivered the following solutions:

1. Cisco Wireless Network:

This ensures that doctors, nurses and other medical professionals at the hospital have straight-forward, around-the-clock access to essential patient data. With minimal risk of downtime, this same system enables administration staff to record and update patient information and process transactions efficiently and – crucially – securely.

2. Cisco Identity Services Engine (ISE):

This is a next-generation identity and access control policy platform which enhances infrastructure security across the hospital. It also enables the CCG to provide better security around patient data across its network infrastructure.

3. Alcatel-Lucent IP Telephony:

Designed to support some 350 doctors, nurses and consultants at the new facility, the solution greatly enhances collaboration, helping to improve the patient experience and clinical outcomes efficiency. ‘Dimension Data’s extensive experience of working with public sector bodies made it the perfect partner for us,’ said Phil Turnock, ICT Shared Services Director at Hertfordshire, Bedfordshire & Luton ICT Services. ‘Its clear understanding of our budgetary parameters and the speed at which the implementation could be completed were significant factors in our selection.’

‘Dimension Data’s extensive experience of working with public sector bodies made it the perfect partner for us,’ said Phil Turnock, ICT Shared Services Director at Hertfordshire, Bedfordshire & Luton ICT Services. ‘Its clear understanding of our budgetary parameters and the speed at which the implementation could be completed were significant factors in our selection.’

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Result

By working hand-in-hand with the site project management team, the whole implementation took just eight weeks to complete. In doing so, the CCG met its completion deadline and could continue delivering consistent, high-quality care to the Hertfordshire community.

‘It is absolutely vital that today’s new hospitals and public sector facilities have the appropriate underlying networks and IT infrastructures in place,’ said Barney Taylor, Managing Director UK&I. ‘However, our key differentiator was not just our breadth of experience and technical capabilities, but our ability to deliver these under the extremely tight timescales and high standards required by The New QEII Hospital.’ 

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