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The world’s biggest independent insurance firm updates technology for improved regional business value

Asia Pacific | Hong Kong | Insurance | Hybrid IT

Agility and innovation in a changing market

Lockton needed to update their technology to provide scalable services and offer the best performance while ensuring cost effectiveness and reliability.

Download this case study (pdf, 856.8KB)
Robust Infrastructure


Lockton needs to update their technology, consolidate servers and storage, and centralise development and deployment by migrating the legacy data centre from Singapore to Hong Kong.

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Cloud Contact Centre


A pre-project inspection enables best-practice recommendations and leads to the implementation of Dimension Data’s Data Centre Delevelopment Model.

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Faster Innovation


A new data centre hub with updated technology is implemented which provides the business agility needed to rapidly deploy applications with increased cost efficiency.

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Embedding innovation capabilities

Established in the United States in 1966, Lockton, the world’s largest privately owned insurance brokerage firm, has a reputation for innovation aimed at optimising customer service.

This competitive edge has enabled it to build a global network of 75 locations in 22 countries that provides a broad range of industries with insurance, risk management, and employee benefits solutions as well as insurance brokerage services.

Along with the rest of the industry, however, Lockton is being confronted by a digitising marketplace that is being further disrupted by non-industry players, such as supermarket chains and diversified online organisations, that are not only selling insurance but bringing entirely new insurance offerings to market.

As part of an overall strategy focused on maintaining its ability to adapt astutely and relevantly to market shifts, Lockton wanted to create an Asia Pacific data centre hub. This would enable it to centralise application development and deployment as well as support services for the region and, thereby, reinforce its leadership as an agile organisation responsive to its customers.

Straddling national borders

Creating the hub meant migrating an existing but legacy-constrained data centre from Singapore to the company’s Asia Pacific headquarters in Hong Kong, where servers and storage could be consolidated. The move also presented an opportunity to refresh the data centre’s technology, positioning Lockton to innovate at will and scale easily for the growth the innovation would trigger.

The Singapore data centre would become Lockton Asia Pacific’s disaster recovery site.

As Dimension Data Hong Kong’s Managing Director, Steve Lam, says: ‘It wasn’t the biggest data centre refresh we’ve ever done. But it was one of the more complex, involving data migration across national borders and co-ordinating the migration with a data centre build.’

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Why Dimension Data?

A formal bid process resulted in Lockton choosing us as its implementation partner based on our thorough understanding of Lockton’s needs obtained via our proprietary Data Centre Development Model (DCDM).

The DCDM enabled us to better help Lockton understand their full portfolio of IT services in the data centre, identify the items that needed to be migrated, and determine the best way to perform site recovery between the Singapore and Hong Kong centres. Prior to making our final presentation to the Lockton selection panel, which consisted of the firm’s US, UK, and Asia Pacific management and technical teams, we also conducted an inspection that reviewed all of Lockton’s application and system settings and resulted in best practice recommendations for further fine tuning Lockton’s overall infrastructure.

Lockton’s selection team also gave preference to our deep knowledge of Cisco UCS servers and EMC Storage and close relationship with these vendors.

During the run of the project, our team addressed network latency in retrieving files from file servers by doing pilot testing of WAN optimisation solutions on different applications and using Citrix to reduce WAN traffic. Storage transition during the migration process was derisked via a pilot migration and process walkthrough, with the migration approach for each tier being transformed to a traceable rundown document.

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Agility, scalability, cost efficiency

In less than six months, Lockton Asia Pacific was equipped with a new, best performance data centre hub that drives tangible value for its Hong Kong, Beijing, Shanghai, Korea, and Singapore businesses. In addition, the region now has unconstrained agility, being able to rapidly deploy applications. The ability to monitor and manage the applications centrally has also boosted the firm’s support and service efficiency.

With the hub’s server, storage, and backup all sized for growth and easily expandable, Lockton Asia Pacific is ideally positioned to accelerate its strategic objectives.

Taken together, the advantages conferred by the new data centre have also made the region’s operations more cost-efficient.

‘I have worked with Dimension Data on multiple projects in my previous employments, and I have never been disappointed,’ says Suk-Wah Kwok, Regional Chief Information Officer - Asia Pacific, Lockton.

‘Apart from the company being a very strong technical player in the data centre space, their staff expertise, loyalty, and ability to deliver successful projects were major assets for our data centre refresh project.’

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