Embedding innovation capabilities
Established in the United States in 1966, Lockton, the world’s largest privately owned insurance brokerage firm, has a reputation for innovation aimed at optimising customer service.
This competitive edge has enabled it to build a global network of 75 locations in 22 countries that provides a broad range of industries with insurance, risk management, and employee benefits solutions as well as insurance brokerage services.
Along with the rest of the industry, however, Lockton is being confronted by a digitising marketplace that is being further disrupted by non-industry players, such as supermarket chains and diversified online organisations, that are not only selling insurance but bringing entirely new insurance offerings to market.
As part of an overall strategy focused on maintaining its ability to adapt astutely and relevantly to market shifts, Lockton wanted to create an Asia Pacific data centre hub. This would enable it to centralise application development and deployment as well as support services for the region and, thereby, reinforce its leadership as an agile organisation responsive to its customers.
Straddling national borders
Creating the hub meant migrating an existing but legacy-constrained data centre from Singapore to the company’s Asia Pacific headquarters in Hong Kong, where servers and storage could be consolidated. The move also presented an opportunity to refresh the data centre’s technology, positioning Lockton to innovate at will and scale easily for the growth the innovation would trigger.
The Singapore data centre would become Lockton Asia Pacific’s disaster recovery site.
As Dimension Data Hong Kong’s Managing Director, Steve Lam, says: ‘It wasn’t the biggest data centre refresh we’ve ever done. But it was one of the more complex, involving data migration across national borders and co-ordinating the migration with a data centre build.’