We use cookies to give you the best possible experience on our website, If you continue to use our site without changing your cookie settings, you agree to our use of cookies. However, you can change your cookie settings at any time. For further information on how we use cookies, see our cookies statement. 

Cookie Settings

You can manage your cookie settings by turning cookies on and off.

Click on the different cookie  headings to find out more about the types of cookies we use on this site and to change your settings. Please be aware that if you choose to turn off  cookies, certain areas of our site may not work and your browsing experience may be impacted.

For further information on how we use cookies, please see our cookies statement. 

Strictly Necessary Cookies

(Req)

These cookies are essential for the technical operation of and proper functioning of our site  and enable you to register and login, to easily move around our site, and to access secure areas. Without these cookies our site won't function properly.  

These cookies are required

Performance Cookies

Performance cookies allow us to collect aggregated and anonymous data on how our site is used, such as the number of visitors to our site, how you navigate around and the time spent on our site and also to identify any errors in functionality. These cookies also help us to improve the way our site works by ensuring that you can find what you’re looking for easily, to better understand what you are interested in and to measure the effectiveness of the content of our site. 

Marketing Cookies

These cookies allow us to advertise our products to you and allow us to pass this information on to our trusted third parties so that they can advertise our products to you on our behalf. All information these cookies collect is aggregated and therefore anonymous. No personal information is shared to third parties. Any personal information collected while using our website could be used for direct marketing from Dimension Data only.

Digital transformation helps our client to remain relevant

Transforming into a client-centric, responsive organisation

Middle East & Africa | South Africa | Manufacturing | Digital

Digital transformation helps our client to remain relevant.

Transforming a manufacturing organisation into a digitally relevant, responsive, and client-centric organisation.

Exclamation icon

Challenge

The organisation needs to become more responsive to client demands

Read below
Lightbulb icon

Solution

A multi-disciplinary programme is executed across functional and cross-functional teams

Read below
Growing plant icon

Result

A digitally aware and responsive organisation

Read below

Challenge

The journey to becoming a truly customer-centric and responsive organisation

In a fast-paced and uncertain digital world, our client is striving to transform their business into a digital, client-centric organisation. Cognisant of disruptive threats from within and outside the industry, our client's desire was to claim a digital leadership position in South Africa and to set the tone for their global business. 

Back to top

Solution

To support our client's ambition for an accelerated digital transformation strategy, Dimension Data’s Digital Practice executed a multi-disciplinary programme across functional and cross-functional teams.

We began by cascading the strategic value of digital transformation and instilling a digital culture across all levels of the business. To enable the new business model, we had to:

  • drive the adoption of a new way of working through the implementation of Lean/Agile principles
  • create a common language and shared understanding of the digital world
  • create an aligned vision of the future state processes, flow of information, data requirements, and measurements to support the new business model

A one-day executive workshop was held to explore the risk of digital disruption, the organisation's digital maturity and transformation needs. Following from that, we developed and executed a digital transformation programme with emphasis on responsive organisational design supported by data and analytics, business process innovation, and the implementation of a client-focused business development centre. 

Back to top

Result

A digitally aware and responsive organisation

There was a top-down strategic alignment on what it means to be a responsive organisation, with a great shift from a legacy to a responsive mind-set. The empowered employees internally drove the adoption of Lean/Agile principles and practices, which resulted in a reduction of business waste. This embedded a new culture and common understanding of digital.

Back to top

Next Case Studies