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Digital transformation helps our client to remain relevant

Transforming into a client-centric, responsive organisation

Middle East & Africa | South Africa | Manufacturing | Digital

Digital transformation helps our client to remain relevant.

Transforming a manufacturing organisation into a digitally relevant, responsive, and client-centric organisation.

Robust Infrastructure


The organisation needs to become more responsive to client demands

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Cloud Contact Centre


A multi-disciplinary programme is executed across functional and cross-functional teams

Read below
Faster Innovation


A digitally aware and responsive organisation

Read below


The journey to becoming a truly customer-centric and responsive organisation

In a fast-paced and uncertain digital world, our client is striving to transform their business into a digital, client-centric organisation. Cognisant of disruptive threats from within and outside the industry, our client's desire was to claim a digital leadership position in South Africa and to set the tone for their global business. 

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To support our client's ambition for an accelerated digital transformation strategy, Dimension Data’s Digital Practice executed a multi-disciplinary programme across functional and cross-functional teams.

We began by cascading the strategic value of digital transformation and instilling a digital culture across all levels of the business. To enable the new business model, we had to:

  • drive the adoption of a new way of working through the implementation of Lean/Agile principles
  • create a common language and shared understanding of the digital world
  • create an aligned vision of the future state processes, flow of information, data requirements, and measurements to support the new business model

A one-day executive workshop was held to explore the risk of digital disruption, the organisation's digital maturity and transformation needs. Following from that, we developed and executed a digital transformation programme with emphasis on responsive organisational design supported by data and analytics, business process innovation, and the implementation of a client-focused business development centre. 

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A digitally aware and responsive organisation

There was a top-down strategic alignment on what it means to be a responsive organisation, with a great shift from a legacy to a responsive mind-set. The empowered employees internally drove the adoption of Lean/Agile principles and practices, which resulted in a reduction of business waste. This embedded a new culture and common understanding of digital.

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