What State Bank of India's digital banking looks like
The bank is now preparing to create an end-to-end digitised environment to continually improve customer experience. Customers benefit from fast service delivery through a ‘digital branch’ and employees utilise a workplace application which promotes flexible working.
In its aim to create a fully digital bank where all transactions can be completed via applications, the Internet, and mobile banking, State Bank of India created a digital platform called SBI Digi Bank. The platform has three pillars: a financial superstore, an online marketplace, and a digital bank providing end-to-end digitisation of all products and services.
Customers can now instantly open accounts online, print documents, facilitate the issuing of personalised debit cards, and get expert advice on investments via video conferencing.
Employees have also adopted SBI Workspace, which provides secure access to internal applications and resources. These include a staff-facing mobile and tablet application, intranet applications, email, document collaboration, and other staff collaboration tools.
SBI Workspace has also helped the bank to successfully launch its ‘Work from Home’ policy, increasing employee productivity, promoting a self-service culture for internal IT services, and facilitating faster onboarding of employees and third parties.