Our site uses cookies to make it work and to help us give you the best possible user experience. By using our site, you agree to our use of cookies. To find out more about cookies and how you can disable them, please read our cookies statement. 

Cookie Settings

You can manage your cookie settings by turning cookies on and off.

Click on the different cookie  headings to find out more about the types of cookies we use on this site and to change your settings. Please be aware that if you choose to turn off  cookies, certain areas of our site may not work and your browsing experience may be impacted.

For further information on how we use cookies, please see our cookies statement. 

Strictly Necessary Cookies


These cookies are essential for the technical operation of and proper functioning of our site  and enable you to register and login, to easily move around our site, and to access secure areas. Without these cookies our site won't function properly.  

These cookies are required

Performance Cookies

Performance cookies allow us to collect aggregated and anonymous data on how our site is used, such as the number of visitors to our site, how you navigate around and the time spent on our site and also to identify any errors in functionality. These cookies also help us to improve the way our site works by ensuring that you can find what you’re looking for easily, to better understand what you are interested in and to measure the effectiveness of the content of our site. 

Marketing Cookies

These cookies allow us to advertise our products to you and allow us to pass this information on to our trusted third parties so that they can advertise our products to you on our behalf. All information these cookies collect is aggregated and therefore anonymous. No personal information is shared to third parties. Any personal information collected while using our website could be used for direct marketing from Dimension Data only.


Video length: 4:49 minutes.

Americas | Energy and Utilities | Digital infrastructure

How technology helps Neoenergia keep the lights on

Neoenergia was able to provide their customers with disruption-free service while they transformed their network.

Download this case study (pdf, 218.72KB)
Real-time Analytics


Neoenergia wanted to improve their availability and evolve their business model to provide quality service to their 11 million customers.

Read below
Tranforming IT


Our proactive and cost-effective end-to-end solution combined with our expertise in network migration ensured that Noenergia kept their services running smoothly.

Read below
Cloud Contact Centre


Thanks to a robust and reliable network, Neoenergia can anticipate problems before they affect their customers, identify issues sooner, and fix outages faster.

Read below


Why Neoenergia needed to transform their network

Supplying reliable and cost-effective electricity is just the start to providing world class customer service.

With a customer base of more than 11 million customers, Neoenergia is Brazil’s largest electricity company. Their innovative culture meant that they were able to realise their need for digital transformation in order to improve availability, evolve their business model, and ensure that security was at the heart of everything they did.

Neoenergia were running a zero-point network with a legacy management system and needed a more efficient and reliable network that would allow them to serve their customers safely and securely. Their network needed to be rugged and robust enough to support a large-scale operation like managing the power distribution for an entire city.

In a competitive industry, they had to ensure that their critical networks had a high level of availability to provide quality of service. For their network refresh and migration from a legacy TDM to an IP network, Neoenergia wanted to work with a trusted partner who could help them define what was needed in their industry.

Back to top


How end-to-end network solutions gives a competitive edge

Neoenergia needs to deliver consistent services to its clients, and its network is core to this. As they moved from their legacy network to a modern IP network they need to ensure that there were no disruptions.

Being a supplier of an essential service like electricity in a competitive market meant that service reliability was important for Neoenergia. We were able to provide a proactive and cost effective, end-to-end solution that exceeded their expectations, enabling them to avoid interruptions to their crucial service.

Understanding their needs for a robust network, we recommended a full IP network and multi-service platform to deploy and control the electrical systems of cities. Their automated and integrated network allows Neoenergia’s control centre to be more responsive and proactive in maintaining their electrical supply systems.

Having a reliable partner experienced in network migration meant that Neoenergia was able to keep their services running smoothly, ensuring their customers received an uninterrupted, reliable supply of power at a reasonable cost.
Back to top


What managed services means for power distribution

Changing the future of energy distribution for their customers was a vision that Neoenergia was able to realise through the solutions and service that we provided.

A robust network that is safe and reliable is critical to any utility company. Supplying electricity not only keeps their customers’ homes powered and their roads lit, it drives economies. Being able to monitor their power distribution network in real time allows Neoenergia to anticipate problems before they affect their customers. Issues are identified sooner, and outages fixed faster.

The ability to access components remotely and receive live information on their network has dramatically simplified maintenance and repair work. Instead of relying on several independent systems, the control centre has one integrated network, combing voice, field team data, and video. Gone are the days of dispatching a team of technicians to the site to diagnose a fault – this can be done remotely, and a team is only dispatched to carry out repairs if they’re needed.

Being proactive with their maintenance and repair needs on their electricity distribution network has allowed Neoenergia to keep Brazil powered. Partnering with an experienced, solution driven technology supplier has made this possible.

Back to top Download this case study (pdf, 218.72KB)

Next Case Studies