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2017 Global CX Benchmarking Report

Digital crisis or redemption? We explore the uncomfortable truth.

High performing disruptors are outpacing established market leaders by committing to the opportunity created by the digital revolution. CX remains the most important strategic measurement for organisational performance but less than 10% of respondents have an optimised digital business strategy.

Download the report

The digital dilemma in enterprises is deepening and organisations must choose a path between digital crisis, or redemption. This is the clear message from this year’s Report.

Andrew McNair | Head of Global Benchmarking

Key findings from the 2017 Customer Experience Benchmarking Report

We harnessed the transformative power of technology to help organisations achieve great things in the digital age.

Software defined network development model

Digital dominance

Business, service, technology, and commercial models have changed forever.

Deployment services

Improved CX

How to better understand, design, and personalise the customer journey.

Network transformation

Data reigns supreme

Why understanding and harnessing mass data is critical to performance.

MACD icon

Man vs machine

Robotics, AI, and IoT are creating a new reality.

Get the report

South Africa

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