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Legal Information

Supply

Managed Services

  • This applies to all Managed Service Agreements which relate to any MSxx service. It will be necessary for all clients to execute a formal contract for any of these services before the services commence. If you have not received a draft contract, please contact your Dimension Data account manager.

Staff Augmentation (labour hire)

Support

  • Uptime® Hardware Maintenance
    These are the terms and conditions for Dimension Data’s Uptime® hardware maintenance service applicable to contracts entered into before 11 July 2017
  • Uptime® v4 Hardware Maintenance
    These are the terms and conditions for Dimension Data’s Uptime® v4 hardware maintenance service applicable to contracts entered into before 11 July 2017.

Uptime® Special Conditions
These are the special conditions for Dimension Data’s Uptime® hardware maintenance service that will apply to certain products or brands of product:

Uptime® Optional Support Services
This document sets out the scope of optional support services and the terms and conditions under which they are supplied.

Uptime® – Standard Service Desk Integration – Special Conditions
These are the special conditions for Dimension Data’s Uptime® hardware maintenance service that will apply to the Service Desk Integration option

Uptime® – IT Support Assessment – Special Conditions
These are the special conditions for Dimension Data’s Uptime® hardware maintenance service that will apply to the Support Assessment option

Uptime® Version 4 Proactive Support Services: Optional Service Elements
These documents set out the details for each of the Proactive Support Services which have been selected for inclusion in the Service.

Uptime® Version 4 Service Entitlements
This document sets out, effective 9 October 2017, a list of the Uptime Version® 3 to Version 4 entitlement mapping and code conventions for Uptime® Service Levels.

Uptime®  Technology Lifecycle Management Services Appendix
This document sets out the scope and terms for the  TLMA option.

Cisco Systems  Inc –  SMARTnet and  SMARTnet On-site Services
This document describes Cisco’s  SMARTnet and  SMARTnet Onsite Services.

Additional Charge Services
These are the terms and conditions for supply of services delivered under, but beyond the scope of a maintenance agreement.

Purchasing

Privacy

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