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05 December 2018

Dimension Data transforms network infrastructure of iconic luxury brand

Singapore – 5 December 2018 Dimension Data, a USD8 billion global technology integrator and managed services provider, announced today that it has been named network partner to one of the world’s most iconic luxury goods conglomerates. Dimension Data will take over the day-to-day management of the client’s network and connected devices.

Dimension Data’s Managed Network Services (MNS) facilitates the implementation of a central management system of all connected devices across the brand’s stores, offices, distribution centres and workshops globally, allowing a single view of the client’s network, security and voice gateway availability across all its stores.

Following the implementation, the brand’s global network operations will be migrated to Singapore to help curb the company’s rising costs and manpower requirements of maintaining a global operations infrastructure. “We are very pleased the client has chosen Dimension Data’s services in this global deployment. We have clearly demonstrated our understanding of their business, and expertise in providing end-to-end managed service solutions to support tangible business outcomes and growth objectives,” said Kent Lee, CEO, Dimension Data Singapore.

In addition to optimising the performance of the brand’s network, the deployment will also ensure a standardised platform for business to market. This will increase efficiency by freeing up manpower resources, lower IT costs, improve store productivity with better manageability and reduce device downtime (30% fewer devices with minimal downtime). More crucially, this will improve service levels and the in-store experience for customers through enhanced service capabilities, including reservation of products via online catalogues and faster payment transactions via mobile devices.

“We are excited about this development and to continue being a part of the brand’s journey as it continually evolves as a global leader in luxury fashion. The implementation will help them harness the potential of technology to reap greater tangible business outcomes, increase brand affinity and deliver a more positive customer experience,” adds Lee.

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About Dimension Data

Founded in 1983, Dimension Data is a USD 8 billion global leader in designing, optimising, and managing today’s evolving technology environments. This enables its clients to leverage data in a digital age, turn it into information, and extract insights.

Headquartered in Johannesburg, Dimension Data employs 28,000 people across 47 countries. The company brings together the world’s best technology provided by market leaders and niche innovators with the service support that clients need for their businesses – from consulting, technical, and support services to a fully-managed service.

In Asia Pacific, we operate in 35 offices across 13 countries. We help clients enable technology, operate their IT infrastructures and transform technology solutions that deliver value. It combines an expertise in digital infrastructure, cybersecurity, customer experience (CX), and digital workplace, with advanced skills in IT outsourcing, IT-as-a-Service, Systems integration services and training.

Dimension Data is a proud member of the NTT Group. Visit us at http://www.dimensiondata.com

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