Just-in-time information gives traders a head start
Traders don’t want to wait for a broker
‘The price feeds you see change every second.’
Aneesha Pant - CTO, Reliance Securities
Why enable omnichannel communication?
Customer service goes beyond a phone call
‘Now we can do a meaningful analysis of the behaviour patterns of the customer and get back to them through the media used to contact us.’
Inclusive
Contact centre includes all major social channels
Customer-centred
Customers can use the channel of their choice
Time-saving
Dramatically reduces response times and allows just-in-time trading
Effective
Streamlined services lead to better communication
Transforming securities trading for a digital world with…
Digital infrastructure
Algorithmic trading, using effective big data analysis, has made Reliance Securities a pioneer in the industry.
Learn how to drive business agility with digital infrastructure.
Read more
Customer experience
An omnichannel contact centre enables customers to communicate through the channel of their choice.
Learn how you can create valuable relationships with customer experience.
Read more
Cybersecurity
Secure networks and data flow ensure the security of trader information.
Learn how your business can risk less and achieve more with cybersecurity.
Read moreAbout transforming trading through technology
‘Dimension Data has helped us in our journey from customer service into engagement, into delight.’
Case study video
Reliance Securities revolutionises trading through big data and smart data analysis
About customer experience and in-time data
Read the 2017 Global CX Benchmarking Report
Virtual assistant (chat bots) is voted as the top channel growth focus for 2017, and IoT deployments are set to double.
Read more
Woolworths case study
A single customer experience across all brands through an omnichannel approach.
Personal interactions
Read this blog for more on delivering differentiated customer journeys.
