CX Advisory Services | Dimension Data

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Overview

Maximize customer satisfaction through connected journeys

Through our CX consultancy services, we help you determine your CX strategy, design and delivery. We work across all touchpoints, from digital self-service and contact centers, through to frontline face-to-face and partial and fully-automated AI/robotic interaction. Our CX Advisory Services help enable an employee -and customer-centric business strategy, across the full customer experience lifecycle, through end-to-end management and support. This is delivered through our powerful and intelligent business and IT consulting engagement methodologies.

Collaboration & CX

CX Advisory Services

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Key outcomes

Key outcomes

Organizational benchmarking

Gain awareness of what good practice looks like in your sector and across the CX discipline in other industries.

CX improvement initiatives

Gather consensus across broad business functions to improve CX.

Perspectives on strategy and delivery

From an understanding of the current CX environment, best practice and target state, we can plan the strategy and delivery of a digital customer experience solution.

CX transformation blueprint

Quickly evolve the maturity of your CX strategy, identifying the current position and create a target state blueprint.

Accelerated CX transformation planning

Our contact center development model helps our clients develop a transformation blueprint, ensuring operations remain relevant and deliver value.

Success stories

See the connection – NTT and Reliance Securities

Empowering and delighting customers with an omnichannel contact center

Reliance Securities is revolutionizing the brokering industry by adopting technology that enables omnichannel customer communication. This gives traders the just-in-time information they need to make informed decisions, wherever they are.

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NTT and EBTS Pro Assist

Overcoming future CX challenges with EBTS Pro Assist

Deploying a new contact center solution that is 100% reliable, future-proof and easy to use in the digital and mobile era.

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See the connection – NTT and New South Wales Department of Communities and Justice

Maintaining the human connection with omnichannel cloud CX

NSW DCJ’s housing contact center turned to the cloud to deliver exceptional service, increasing their focus on the people and communities they help.

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Partners

Partners

Why NTT

800+

Clients managed with over 100,000 seats

800+

Clients managed with over 100,000 seats

10+ years

Delivering contact center-as-a-service

10+ years

Delivering contact center-as-a-service

7 billion

Customer engagements enabled each year

7 billion

Customer engagements enabled each year

24 years

Delivering expert insights with our Global CX Benchmarking Report

24 years

Delivering expert insights with our Global CX Benchmarking Report

Insights

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We’re here to help!

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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