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Modelo de madurez de la experiencia del cliente

Cree una estrategia de experiencia del cliente para lograr que esta sea convincente, atractiva, sostenible y exitosa.

Le ayudamos a entender sus capacidades de CX y a ofrecer una experiencia de cliente conectada.

La experiencia del cliente (CX) forma parte de cada paso del proceso de compra, desde encontrar un producto o servicio y comprarlo, hasta evaluar su rendimiento después de su compra. El recorrido del cliente influye en las decisiones de compra y este es el motivo por el que las organizaciones consideran CX una de sus máximas prioridades. Nuestro modelo de madurez de la experiencia del cliente le ayuda a crear una estrategia de CX sólida. Alineamos los recursos de su organización en torno a una serie de principios rectores claros para ayudarle a ofrecer al cliente una experiencia convincente, atractiva, sostenible y exitosa.

Aceleramos sus ambiciones