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(4)

Date: Thursday, 19 March 2014
Change Location: Services Description for Optional Services – CPNC
http://cloud.dimensiondata.com/saas-solutions/about/legal/service-description-for-optional-services-caas-private-network-services-and-cpnc-services

Change:
Dimension Data has changed the Cloud Private Network Connection Service (CPNC Service).  As a result there is a new Services Description.  The CPNC Service is intended to allow Client to access Dimension Data Services by connecting to Cloud Networks without using the Internet.  In the superseded version of CPNC, Clients were required to procure a switch or router and locate it in the applicable MCP in order to use CPNC.  Dimension Data would then create connections to the switch or router.  In the new version of CPNC, Dimension Data provides the switch and allows Client to establish cross connects in to the switch.  This allows for a more flexible and cost effective solution for Clients. 

(3)  

Date: Thursday, 15 November 2012
Change Location: Public  CaaS Service Level Terms
http://www.dimensiondata.com/Services/CloudServices/CaaS/Public/ServiceLevels

Change:
The Network Uptime Target and the Server Uptime Target for the MEA Geography as listed in Section 1 have been amended from 99.5% to 99.95%.

The Service Level Credits specified in Section 2.4 have been adjusted accordingly.

This change will become effective immediately upon publication.

 
(2) 

Date: Wednesday, 3 October 2012
Change Location: Public  CaaS Service Level Terms
http://www.dimensiondata.com/Services/CloudServices/CaaS/Public/ServiceLevels
 
Change:
The Network Uptime Target and the Server Uptime Target for all Geographies other than MEA as listed in Section 1 have been amended from 99.9% to 99.99%.

The Service Level Credits specified in Section 2.3 have been adjusted accordingly.

This change will become effective immediately upon publication.

 
(1)

Date: Friday, 7 September 2012 
Change Location: Public  CaaS Service Level Terms  
http://www.dimensiondata.com/Services/CloudServices/CaaS/Public/ServiceLevels

Change:
The Network Uptime Target and the Server Uptime Target for all Geographies other than MEA as listed in Section 1 have been amended from 99.9% to 99.95%.

The Service Level Credits specified in Section 2.3 have been adjusted accordingly.

This change will become effective immediately upon publication.