Banking with a human touch
Few global industries are as competitive as the financial services sector. ‘Brick and mortar’ banks are facing new competition from mobile operators, virtual banks and even Internet currencies. To remain competitive, they need to find new and innovative ways to attract and serve customers with a wide range of options. It’s no different for Malaysia’s regional financial leader, Maybank. Even though it has an international network of over 2,200 offices in 17 countries, Maybank differentiates itself from the competition with a strong community-focused approach.
The organisation’s mission is to humanise financial services by providing its 22 million customers worldwide with convenient access to financing, fair terms and pricing, sound needs-based advice, and by being at the heart of the communities in which it operates. The Maybank Group offers an extensive range of products and services, from commercial banking to asset management. The bank is committed to bringing seamless banking and a wider spectrum of value-added financial services to its customers who stem from all walks of life. By harnessing the latest technology to increase the effectiveness of its branch and banking network, its customers are able to conduct their banking transactions anytime, from anywhere in the world.
Data centre challenges
Maybank is constantly looking for new ways of delivering more efficient, innovative financial services to customers, as well as improving their experience. Since banking is real-time transaction and data heavy by nature, it needed a more advanced data centre to better serve its mission and growth plans. The data centre had to support the business with improved resilience, reduced risk of operational failure, be compliant with regulatory guidelines, as well as provide higher availability.
The challenge was that Maybank’s data centre had been fully outsourced for the preceding 10 years and the bank wanted to improve its data centre’s agility and responsiveness to meet the bank’s growing requirements.
Maybank had to decide whether to renew its existing facilities or relocate them. It opted for the latter, and the bank had decided to engage a partner for the data centre relocation and migration of mission-critical systems. This was a complex transition that required external expertise to complement its banking domain knowledge. It is very challenging to complete the migration within the required timeframe and within budget.