How HAOC reimagined its network and improved productivity and patient care
The hospital network deployed a next-generation networking solution, alongside a new contact centre system, and a virtualised server environment based on the latest server technology. This allowed for full redundancy, solid disaster recovery plans, energy and space savings, cost savings, and better visibility and control over the network.
HAOC deployed next-generation equipment to increase service availability, decrease telephony costs, and set the foundation for advanced services to be added in the future. The new contact centre system allowed their frontline staff to better manage, schedule and route incoming calls. They were able to implement this new system within just 24 hours, as the teams came together to quickly learn how to operate the new system.
In total, the migration of the entire network - covering five sites and 1,500 endpoints - was complete in just three days. Their ageing legacy network was replaced with a highly-secure corporate wireless network, as well as a guest network for patients and other visitors.
They also modernised HAOC’s datacentre - migrating their outdated physical servers to an almost 100% virtualised environment based on the latest server technology.