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Modèle de maturité de l'expérience client

Créer une stratégie CX claire pour une expérience client engageante, durable et réussie

Nous vous aidons à comprendre vos capacités CX et à assurer une expérience client connectée.

L'expérience client (CX) fait partie de chacune des étapes du processus d'achat – depuis la découverte d'un produit ou service à l'achat de celui-ci puis à l'évaluation de sa performance après l'achat. Le parcours du client influence les décisions d'achat, c'est pourquoi les organisations doivent faire de la CX une priorité absolue. Notre Modèle de maturité de l'expérience client vous aide à créer une solide stratégie CX. En alignant les ressources de votre organisation autour d'un ensemble clair de principes directeurs, nous vous aidons à offrir une expérience client engageante, durable et réussie.

Accélération de vos ambitions