Comprehensive managed services
We entered into ADEPA’s partner selection process relatively late and faced competition from players in the Luxembourg market that were well positioned in providing IT solutions to small and medium-sized businesses. However, we suggested a more comprehensive, global IT solution than the local players were able to provide.
The aim was to not only provide the required technology and integration services – such as implementing the servers on which to run ADEPA’s IT environment – but also to deliver managed services, thereby assuming a greater degree of responsibility for operating the organisation’s IT environment. ADEPA received this proposal favourably and signed an initial agreement with us as its main IT partner.
IT-as-a-service as the next step
Towards the end of the contract, we re-entered into discussions with ADEPA and proposed a new approach to offer the organisation even more flexibility, at lower cost. We proposed migrating most of ADEPA’s infrastructure – including the organisation’s servers and applications – to an IT-as-a-service managed hosting environment that could offer per-usage billing on a full scope of services.
The infrastructure that we provided consisted of two separate data centres, interconnected to provide immediate and foolproof disaster recovery capabilities. We also provided the required high-speed, high-capacity telecommunication lines to connect the data centres with ADEPA’s office buildings, all aspects of email and Internet security, as well as remote access points to provide greater enterprise mobility.
With our help, ADEPA successfully migrated several Microsoft applications into the cloud, including Microsoft® Active Directory and Microsoft® Exchange. Remaining on the client’s premises was only the local area network, the end users’ desktop environment, and the organisation’s telephony infrastructure. All other parts of ADEPA’s infrastructure were outsourced to and managed by us.