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Customer Experience Maturity Model

Creëer een duidelijke CX-strategie voor een boeiende, duurzame en succesvolle customer experience

Wij helpen u inzicht te krijgen in uw CX-mogelijkheden en een verbonden customer experience te leveren.

Customer experience (CX) maakt deel uit van elke stap van het koopproces: van het vinden en kopen van een product of dienst tot het evalueren van de prestaties na de aankoop. De customer journey heeft invloed op aankoopbeslissingen en dat is de reden waarom organisaties CX tot topprioriteit hebben gemaakt. Ons Customer Experience Maturity Model helpt u een sterke CX-strategie te ontwikkelen. Door de middelen van uw organisatie af te stemmen op een duidelijke reeks guiding principes, helpen wij u een boeiende, betrokken, duurzame en succesvolle customer experience te bieden.

Accelerating your ambitions