How cloud fulfils the needs of multiple ministries
The government requires for sensitive data to reside in Belgium. Dimension Data’s customised unified communications and collaboration services are therefore consumed from a private cloud. The hardware is located at the state’s data centres, but owned by Dimension Data.
Dimension Data provides unified communications and collaboration services consumed from g-cloud. Services include: VoIP, presence, e-mail, chat, video conferencing, contact centre, document management and mobile device management.
Public institutions purchase cloud services for their users from a catalogue and only pay for what they use. A central management system predicts the workload, performs checks and individual invoicing.
The Unified Communication and Collaboration-as-a-Service (UCCaaS) platform is fully integrated with the federal government’s WAN, which is managed by an internal service provider called SMALS, as well as other institutions.
UCCaaS can be consumed in a hybrid architecture and Dimension Data provides a customised solution for each institution, with optimal network performance, application integration, and central monitoring. For example, a hybrid Microsoft Office 360 service can be consumed from g-cloud or onsite.
Dimension Data has partnered with Computer Science Corporation to deliver change and transition management programmes to increase adoption of the service.