Support Contract Administrator
Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
The Support Contracts Administrator takes their guidance and direction from the Senior Contract Specialist and their instructions from a senior manager in the business. They operate at a local level, usually in a low complexity environment, dealing with smaller clients. In some environments, these individuals are assigned to support one/more client manager and/or sales specialist assisting with the implementation of sales support procedures and sales order related administration.
What you'll be doing
The Support Contracts Administrator provides a general administrative function to the Contract Lifecycle Management team, including co-ordinating meetings and logistics, filing and record keeping and dealing with basic client queries, ensuring that the relevant database is up to date and accurate.
Support Contracts Administrator s are required to administer contract data for smaller clients, vendors and/or sub-contractors. They contribute to the compilation of contract documents such as master agreements, schedules, scopes of work (SOW) and service level agreements.
They ensure the correctness and completeness of contract information and data by verifying that all sub-documents of the contracts are included and that all detail has been completed.
They assist in preparing contracts for delivery, approval and sign-off. They track approvals and signatures and will escalate concerns when approvals are outstanding beyond the allocated time frame.
Contract renewal triggering
Support Contracts Administrator s keep track of contract renewal dates and they ensure that contracts are renewed before they can expire. They escalate details of renewals that will not be executed on time to Junior Contract Specialists.
They ensure that client contracts are updated with the latest sales order detail and that invoice amounts are updated accordingly. In some environments this will extend from the quote to order process to pre-sales and post-sales and may include dealing with service product enquiries, ensuring the resolution and escalation to the necessary third parties for resolution.
Vendor and sub contract administration
Support Contracts Administrator s also contribute to the administration of smaller vendor contracts which includes sub-contractor contracts. They ensure that back-to-back contracts exist where required for client contracts and they track and process associated back-to-back costs.
When client contracts need to be updated, Support Contracts Administrator s will obtain required information from vendors and sub-contractors, including quotes and product end-of-life data from vendors to update schedule detail. They ensure that all vendor contracts are renewed when required.
Support Contracts Administrator s will assist with determining the amounts that need to be invoiced to clients and invoicing of new sales orders and ensure that this information is updated in a timely manner. They will collaborate when required with the Account Receivable teams to ensure that invoicing is processed according to contract agreements.
They ensure that the relevant systems are regularly updated with the specific information from the contracts lifecycle management process. The Support Contracts Administrator will also ensure data correctness and consistency across all documentation and systems. They are therefore required to take ownership of the data integrity. Where they identify errors or discrepancies they will investigate and correct or escalate for resolution. They also assist in resolving queries relating to the data itself and assist team members to access the data.
Produce and use reports
They prepare and distribute required reports including renewal schedules, client schedules, contract lists, etc. They assist with the preparation and management of all relevant system and vendor maintenance reports and review system data for accuracy. They use their renewal plan to prepare renewal documentation for distribution to the relevant clients.
In addition this person will be required to perform general administrative duties to support the functions. Attention to detail, accuracy and good organisation skills are important success criteria for this job. They display an understanding of the business needs and expectations and consistently deliver a quality service through their support offering. These individuals are team players and contribute to the success of the teams they engage with.
What would make you a good fit for this role?
Top Required Skill Sets:
1. Proficient in Excel.
2. Cantonese & English Speaking (Mandarin is also preferable)
3. Positive Attitude
4. Fresh Graduate would also be considered.
Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.