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擁抱客戶體驗

透過超連體驗,協助您建立強力的客戶關係。

客戶體驗解決方案協助您實現個人化的客戶體驗策略,充分利用數位化帶來的機遇。

當你將心思放在客戶身上,客戶就會將心思放在你身上。客戶期待跨任何通路皆可獲得超連體驗,無論使用的是電話、實體店面、網路,行動裝置或穿戴設備。消費者希望每次互動都毫不費力、與主題有關且快速。在數位革新處處可見的時代,客戶體驗 (CX) 將決定未來的贏家和輸家。它才是現在真正的致勝關鍵。

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解決方案

全通路客戶體驗

透過任何通路為您的客戶提供輕鬆無負擔的體驗。

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客戶分析

為您的每一位客戶提供個人化與整合體驗。

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人力優化

賦予員工能力,創建世界級的客戶體驗。

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客戶參與中心

使用以雲端為基礎的管理與託管能力,建立強力的連結。

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諮詢與基準服務

世界級的團隊和能力,讓您與眾不同。

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客戶體驗管理服務

優化客戶管理策略,為全通路提供超連體驗

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案例研究

加速實現您的雄心壯志