State-of-the-art without the fuss
One hundred and sixty year-old Aspen Pharmacare, whose headquarters are in South Africa, is Africa’s largest pharmaceutical company. It is also one of the southern hemisphere’s leading producers of generic medicines. Via 50 representative offices globally, it supplies medicines and nutritional products from its 26 manufacturing facilities at 18 sites on six continents to 150 countries around the world.
The company’s objective is to sustain life and promote healthcare by providing increasing access to affordable, high quality products.
However, the ageing video conferencing (VC) endpoints and outdated on-premise video conferencing bridge began to impact its ability to do so. The VC system was driving up travel costs and inhibiting productivity because, globally, its employees resisted using it.
Aspen decided to exploit the significant cost and efficiency benefits of IT-as-a-service (ITaaS). It wanted state of the art facilities without having to worry about maintaining or operating them. The best option appeared to be a hosted system coupled with managed services and integration of Aspen’s Outlook instance into the VC platform.
‘The ability to undertake global deployment and then manage 30 sites from a central point under Group service level agreements tailored to our needs was a prerequisite,’ says Alan Bosch, Aspen Pharmacare IT Manager, Group Supply Chain Division. ‘In addition, we needed metrics, including travel kilometers and man-hours saved, that would prove the value of the system. We wanted detailed insight into usage, so that we could keep improving on the system’s value to the company.
‘We settled on Dimension Data partly because it has a proven global delivery model. Equally importantly, it was prepared to adapt its invoicing and contractual processes to suit our requirements. The Dimension Data team went to great lengths upfront to create the kind of reports we wanted.’