Controlling BPI on a continuous basis
The Dimension Data Business Control Centre (BCC) aims to provide value out of the day-to-day use of SAP and associated business processes. The people performing the business processes are monitored to ensure the efficient use of SAP. The BCC proof of concept (POC) project, at the largest steel producer on the African continent, aims to provide more transparent insight into the selected business processes and users’ experience.
ArcelorMittal has an average production capacity of 7 million tons of liquid steel and 5.5 million tons of saleable steel per annum. As part of a global organisation, it employs over 232,000 employees worldwide. As a leader in the global market, it supplies to a wide range of industries, including automotive, construction, household appliances, and packaging.
A major challenge for today’s organisation is to identify, analyse, and control business process improvement (BPI) on a continuous basis. In the process of ensuring a constant flow of BPI, it's necessary to ensure that synergy is taking place at all levels, from an operational, tactical, and strategic level.
This is an issue that many organisations face. Often this is because they don’t have the capabilities, the resources, or the know-how to create a congruent BPI strategy, which leads to an inability to close the gap between effective software and bottomline value.