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客戶參與中心

客戶參與中心專為企業設計,其成功取決於全通路客戶體驗

促進數位商業發展並改善全通路客戶參與。

語音一直是企業使用的傳統通訊媒介。但數位管道正在漸漸超越傳統通訊管道。而且,企業已經意識到客戶體驗是策略性績效的重要衡量標準之一,而且對自助或輔助服務聯絡管道也十分重要。我們為特定企業設計了客戶互動中心,因其營運的成功取決於全通路的客戶體驗,涵括語音、電子郵件、聊天、訊息、網頁、手機、社群媒體和視訊。

加速實現您的雄心壯志