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Uptime和主動支援服務

最大化正常運作時間並優化營運

Video length: 上午 02:21 minutes.

我們確保您的基礎設施隨時隨地不間斷營運。

我們的Uptime和主動支援服務可提升您的基礎設施可用性,優化 IT 作業環境。我們讓您在消除停機風險時輕鬆平衡成本,支援您的網路、安全、協作和電話基礎設施。我們協助您管理大量的標準 IT 流程,協助您提高 IT 營運效率。為您節省寶貴的人力資源和管理時間,同時確保您全程端對端掌控基礎設施。

我們的服務

年度版本更新

增強您公司的版本控制和標準化,確保降低風險並改善 IT 治理

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資產追蹤和分析服務

提高 IT 資產生命週期管理效率,快速確認需要立刻採取行動的問題。

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可用性和容量監控

透過資產管控,避免停機風險和效能降低

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組態歸檔

節約時間,透過組態備份避免組態錯誤

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IT 服務整合

將您現有的服務紀錄系統與我們的整合,自動交換任務資訊,減少錯誤並節省管理時間

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移動、新增、變更和刪除

替您完成移動、新增、變更、刪除 (MACD) 的過程,提高效率並減少人為錯誤

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主動問題支援

檢測問題防止其演變成風險,為您提高可用性。

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服務交付保證

改善治理,確保無縫的服務交付。

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技術客戶管理

主動規劃和補救,以改善效能和營運效率

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第三方事件協調

替您進行涉及多個服務供應商的事件管理

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Uptime維護支援服務

提供循序漸進的支援,從遠端和僅限組件的支援到重要基礎設施兩小時內現場支援

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加速實現您的雄心壯志

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